Insulation remediation, done properly.
When insulation measures fail, putting them right takes a contractor who can be trusted to do the job properly the first time. Pyramid Eco is regularly asked to advise on and remediate poor-quality insulation installations — much of it carried out under the ECO scheme — for the energy suppliers, funders and housing providers left to resolve it.
When ECO-era insulation fails, the obligation doesn’t go away
The end of ECO4 has reshaped the insulation market. A large number of installers have scaled back or left the industry altogether, and a significant volume of work delivered during the scheme’s busiest years was not installed to standard.
Where measures have failed, the cost and disruption of putting them right can far outweigh the original installation — and the responsibility usually sits with the supplier, scheme administrator or warranty provider rather than the installer that did the work.
The original installers often can’t or won’t return to fix it. That leaves obligated parties needing a contractor they can rely on to remediate measures correctly, document the work properly, and treat residents well throughout.
Installers have left the market
Many of the firms behind ECO-era work have scaled back or gone into administration — and won’t return to fix defective measures.
The obligation sits upstream
Ofgem-obligated suppliers, scheme administrators and warranty bodies carry the responsibility — and the penalties — when measures fail.
Residents are still in the homes
Remediation has to be handled cleanly and respectfully, with occupants kept informed at every stage.
Why obligated parties ask Pyramid to remediate
Pyramid Eco has built its reputation on quality delivery and clear communication, not on chasing volume at the expense of standards. Because we haven’t cut corners, we’re not tied up remediating our own work — which means we have the capacity, and the credibility, to put other people’s right.
We’re approached for two reasons. First, for advice: assessing what’s actually gone wrong, what’s salvageable, and what needs to be removed and redone. Second, for delivery: carrying out the remediation to standard, keeping residents informed, and providing the documentation that suppliers, funders and warranty bodies need to close the job out.
A clean delivery record
We’re not distracted fixing our own poor work — so we have the capacity to take on yours.
Known and trusted in the market
Already recognised by funders and suppliers as a safe pair of hands when work has gone wrong.
Delivery management is our strength
Resident communication, a clean site and the right paperwork for scheme and warranty compliance.
The full range of domestic insulation measures
Including full cavity extraction and the removal and replacement of blown or failed cavity wall insulation.
External wall insulation (EWI)
Repairing or replacing defective systems, and addressing render, detailing and moisture-management failures.
Cavity wall insulation (CWI)
Including full cavity extraction and the removal and replacement of blown or failed cavity wall insulation.
Internal wall insulation (IWI)
Putting right installations that have caused condensation, cold-bridging or finish problems.
Flat roof insulation
Correcting measures that have failed or were installed incorrectly.
A managed process, documented end to end
Survey & assessment
We inspect the affected measures, identify what’s failed and why, and set out what’s needed to put it right.
Clear scope & pricing
You get a defined scope of works and transparent pricing before anything starts — no surprises.
Managed delivery
We project-manage the works end to end, with vetted specialist installers and a focus on keeping residents informed and the site clean and safe.
Sign-off & documentation
We complete to standard and provide the records suppliers, funders and warranty bodies need for scheme and compliance sign-off.
The organisations responsible for putting failed measures right
We act as a trusted remediation partner to the parties left to resolve defective insulation.
Credentials the industry recognises
Pyramid Eco is listed on the Installation Assurance Authority (IAA) remediation framework, is TrustMark registered and PAS 2030 certified — and works to PAS 2035.
FrameworkListed installer
Have insulation work that needs putting right?
If you’re a supplier, funder, warranty provider, housing association or local authority with defective measures to remediate — or you simply want advice on whether work needs repairing or replacing — Pyramid Eco can help.